> For the complete documentation index, see [llms.txt](https://docs.natoma.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.natoma.ai/apps/freshservice.md).

# Freshservice

**Type:** Community

**Source Type:** Repository

**Source:** [GitHub](https://github.com/effytech/freshservice_mcp)

**Description:** Freshservice MCP server provides AI assistants with access to Freshservice's IT service management platform. It enables ticket management, asset tracking, change management, and ITIL-compliant workflows, allowing for intelligent automation of IT service delivery and support operations.

**Configuration Parameters:**

* **Freshservice APIkey** \* - API key for authentication
* **FreshserviceDomain** \* - Configuration value

**Setup Steps:**

1. Log in to your Freshservice account
2. Navigate to Profile Settings → API Key
3. Generate or copy your existing API key
4. Note your Freshservice domain (e.g., your-company.freshservice.com)
5. Ensure your account has appropriate permissions for API access

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