# Freshservice

**Type:** Community

**Source Type:** Repository

**Source:** [GitHub](https://github.com/effytech/freshservice_mcp)

**Description:** Freshservice MCP server provides AI assistants with access to Freshservice's IT service management platform. It enables ticket management, asset tracking, change management, and ITIL-compliant workflows, allowing for intelligent automation of IT service delivery and support operations.

**Configuration Parameters:**

* **Freshservice APIkey** \* - API key for authentication
* **FreshserviceDomain** \* - Configuration value

**Setup Steps:**

1. Log in to your Freshservice account
2. Navigate to Profile Settings → API Key
3. Generate or copy your existing API key
4. Note your Freshservice domain (e.g., your-company.freshservice.com)
5. Ensure your account has appropriate permissions for API access

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.natoma.ai/apps/freshservice.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.