> For the complete documentation index, see [llms.txt](https://docs.natoma.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.natoma.ai/apps/servicenow.md).

# ServiceNow

**Type:** Community

**Source Type:** Repository

**Source:** [GitHub](https://github.com/osomai/servicenow-mcp)

**Description:** ServiceNow MCP server provides AI assistants with access to ServiceNow's IT service management and enterprise workflow platform. It enables ticket management, incident response, change management, and automated ITSM workflows.

**Configuration Parameters:**

* **ServiceNow Instance URL** \* - Service instance URL
* **ServiceNow Username** \* - Username for authentication
* **ServiceNow Password** \* - Password for authentication
* **ServiceNow Authentication Type** \* - Configuration value. Default: `basic`

**Setup Steps:**

1. Log in to your ServiceNow instance
2. Navigate to System OAuth → Application Registry
3. Create a new OAuth API endpoint for external clients
4. Copy the Client ID and Client Secret
5. Note your ServiceNow instance URL

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