# ServiceNow

**Type:** Community

**Source Type:** Repository

**Source:** [GitHub](https://github.com/osomai/servicenow-mcp)

**Description:** ServiceNow MCP server provides AI assistants with access to ServiceNow's IT service management and enterprise workflow platform. It enables ticket management, incident response, change management, and automated ITSM workflows.

**Configuration Parameters:**

* **ServiceNow Instance URL** \* - Service instance URL
* **ServiceNow Username** \* - Username for authentication
* **ServiceNow Password** \* - Password for authentication
* **ServiceNow Authentication Type** \* - Configuration value. Default: `basic`

**Setup Steps:**

1. Log in to your ServiceNow instance
2. Navigate to System OAuth → Application Registry
3. Create a new OAuth API endpoint for external clients
4. Copy the Client ID and Client Secret
5. Note your ServiceNow instance URL

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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.natoma.ai/apps/servicenow.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.